Returns & Exchanges

At Metric, we prioritize the freshness and quality of our gourmet food products. If your order arrives damaged or does not meet our high standards, our hassle-free return policy ensures a quick resolution within 14 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unopened, in their original packaging, and within the 14-day return window; please note that perishable goods are only eligible if damaged during transit.

• 2.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue, including photos if the product arrived damaged.

• 3.
  Prepare Shipment

  Once approved, securely pack the items using the original shipping materials and attach the prepaid return label provided by our team.

• 4.
  Receive Refund

  After we receive and inspect your returned items, a full refund or store credit will be processed to your original payment method within 5-7 business days.